Refund & Return Policy

Refund & Replacement Policy

At Samiran Tea, we prioritize quality and customer satisfaction. Due to the consumable nature of our products, we do not accept returns once the product has been delivered. However, we are committed to ensuring that you receive exactly what you ordered, in perfect condition.

Replacement Policy

We offer replacements under the following conditions:

  • Wrong Product Delivered: If the product you receive does not match the one you ordered, we will arrange for a replacement.

  • Damaged in Transit: If the product is damaged during delivery, a replacement will be provided.

How to Request a Replacement

To request a replacement, please follow these steps:

  1. Contact Us within 48 hours of receiving your order.

  2. Provide clear photographs of the product, highlighting the discrepancy or damage.

  3. Share your order details, including the order number and a brief description of the issue.
Once we receive the required information, our team will review your request and process a replacement if it meets the conditions outlined above.

Important Notes

  • We do not accept returns for any reason, as tea is a consumable product and cannot be resold once opened.

  • We do not accept returns for any reason, as tea is a consumable product and cannot be resold once opened.

  • Please note that we do not offer refunds under any circumstances, only replacements where applicable.
If you have any questions or concerns, please contact our customer service team.